UPS Problem Fixed the Same Night - Availability - Alex

On Thursday, 8 May 08 at 19:38 our Colliers FM Helpdesk received a call informing them that the Uninterrupted Power Supply (UPS) at Citi's Pondok Indah Branch was unexpectedly off. Our Helpdesk called Parjono (or Alex, as we call him), our Officer/Building Champion assigned for Citi. Alex, who was already at home having his dinner, went to Pondok Indah Branch right away.

Alex went through the electrical panels and the UPS and found that an old UPS unit had been turning on and off simultaneously. At that time our Colliers FM’s Facility Manager assigned for Citi, Fariz Rinosky was still in the office and even our client, Handoko Hartanto, Citi's Asset Manager was also still there, so coordination, support and quick decisions were made easily. Adhe Dandy Yulianto - our Senior Officer assisted Fariz and Alex remotely by teleconference call.

Once assured that the old UPS unit was the problem, Alex bypassed the unit. It sounds simple but in reality it was not, as being an important part of Citi's sensitive equipment, the system was locked.

Our team contacted a UPS maintenance vendor and they sent a Technician on-site who arrived at 20:15. The UPS vendor confirmed that since the unit was an old product, it would be difficult to get the spare parts, meaning that the whole unit had to be replaced. Based on this fact, our client, Handoko Hartanto used his influence to allow the UPS vendor to supply a replacement right away. It happened, and a while later a replacement UPS arrived and the whole work was completed at 04:00AM. Alex was there during the entire process.

Citi's Asset Manager, Handoko Hartanto sent us a compliment about Alex and the team for the extra mile taken to ensure a minimum disruption to Citi's operation.