Jakarta Flood 2008 - Thoroughness - Saepul, Sukron, Parnyo, Irfan, Amron & Achmad

It was Friday, 1st Feb 08, we have all Supervisors from all over Indonesia at our Prapanca office for a two-day training. It was raining since early in the morning, non-stop, and it happened, Jakarta was flooded. We had just been appointed by DBS to manage all their premises in Indonesia, and we were still trying to put it all together.

DBS Kelapa Gading branch and DBS Muara Karang branch were flooded, Amron K. Wahyudi our Account Manager and Achmad Chotib, our Chief Engineer quickly decided that we have to get our Supervisors on-site to minimize the impact to the branches. We need to have sand bags and extra fuel for the genset the soonest possible. Saepul Perdanaputra, our Supervisor assisted by Parnyo, our driver were sent to DBS Muara Karang branch. Sukron, another Supervisor and Irfan, our Helper were sent to Kelapa Gading, Kota and Muara Karang to deliver extra fuel for the gensets.

Saepul and Parnyo left our Prapanca office at 14:00 with the objective to coordinate vendors to deliver the sandbags and help DBS Muara Karang branch to minimize the flood impact. Traffic was totally jammed, they arrived 6 hours later at 20:00. All of the vendors gave up. Saepul and Parnyo didn't.

Sukron and Irfan left our Prapanca office at 18:00 with fuel to deliver to three DBS branches. They arrived at DBS Kelapa Gading at 21:00, DBS Kota branch at 24:00 and DBS Muara Karang at 02:00 in the morning! They got back to the office at 03:30 in the morning after completing their tasks.

Each of them can give up at anytime with solid excuses. They did not. They showed their great responsibility, persistence and thoroughness. Colliers FM gave Amron, Achmad, Saepul, Sukron, Irfan and Parnyo Character Recognition Certificates in Feb 08.

Jakarta Electricity Shutdown - Alertness - Aris Susnanto

It was in February 2008. The state Electricity Company (PLN) was facing a challenge in maintaining electricity supply in Java-Bali, the bad weather has caused their supply of coal and fuel to their power station to be late to arrive at their scheduled time.

PLN announced that starting from 21 Feb 08 they had to switch off electricity in different areas in Jakarta in different times. With our help, Citi had been well prepared for power outage, in 2007, there were a lot of improvement measures that were done. The thing was the announcement was made the night before the actual shutdown plan, we received the news at 21 Feb 08 at around 20:00. SMS are quickly sent to our team including Aris Susnanto. Aris is one of our Supervisor assigned for the Citi project. He is responsible for Branches in South Jakarta.

The next morning, at 06:00AM Aris was already at the branches under his coordination. He checked all the electrical infrastructure and run the available genset for a test run. He ensured that everything was ready for the PLN shutdown. This was out of Aris' own initiative, the instruction given was to be alert only. Without detailed instruction Aris had shown his responsibility and took steps to minimize interruption to Citi's operation.

The electricity shutdown happened, all genset run smoothly, Handoko Hartanto, Citi CRS Indonesia Asset Manager was very happy with the result and recognized Aris' initiative. Colliers FM had also recognized Aris' Alertness character and presented him a Character Recognition Certificate in Feb 08.

Keeping The Clients Updated - Dilligence - Icuk Sukartini

Icuk Sukartini is our Helpdesk/Service Desk Officer at our Citi's project. She receives phone calls and emails from all Citi's branches all over Indonesia and dispatch the inquiry to the relevant member of Colliers FM team.

Part of a Helpdesk/Service Desk routine is to email the inquirer progress of the work. For work outside Citi's, this is done automatically by our CFM System, where the system generates the update, capturing what happened as updated by our Supervisor on-site. The CFM System generates the email, our Helpdesk Officer then dispatch the email to the inquirer by just clicking a button.

In Citi, we have to work within their intranet, therefore the automated system does not apply. Icuk has to manually type the update on Outlook and send the email to the inquirer. This means many emails have to be written every afternoon, requiring and a lot of dilligence. This is where Icuk shows all the characters required. On a daily basis, she checks the progress to the Supervisor or Vendor related, typed the updates in the database and type them once more on the emails to be sent to the inquirers. One by one, day by day, whilst she is also receiving inquiries by phone and email.

We receive many e-mails from the inquirers thanking Icuk for the updates. They also highlight her great characters. We receive them in the form of a simple "Thank you!" to "Very much thank you for your kind help & support... ".

At the end, problem solving does not only happen on-site, but also in the mind of our clients. Here at Colliers FM, we facilitate our clients' life.

Citi's 'On The Spot Recognition' - Made Ardi Arta

Made Ardi Arta or Ardi as we call him is a Colliers FM staff assigned to manage our portfolio in Bali, in particular, Citi's premises. Ardi is known for his pleasant personality and his service attitude. Ardi always take a proactive role by asking people, what they need from Ardi in regards to the facility under his coordination, rather than waiting for request to come to him.

In implementing Colliers FM Energy Conservation Program, Ardi was given the instruction to monitor the branch's Energy Consumption. Ardi found that somehow the electricity from another shophouse in the same complex as Citi's Bali branch was hooked up to Citi's electricity meter, which has caused Citi's to pay for more than it consumed. The other shophouse has its own meter, but it was not directly connected to the PLN supply but to Citi's meter. No one knew why this happened but surely it was something intolerable.

Ardi reported this to PLN (State Owned Power Company) and they rectify the installation. PLN reimbursed all the unjustified bill to Citi which was about IDR 12,000,000 (approx. USD 1,276), a significant amount for the size of Citi's Bali branch.

With this initiative along with his pleasant attitude and great characters, Ardi was recognized by Citi's management. In July 2007, Citi awarded Ardi with 'On The Spot Recognition' which was given personally by Shariq Mukhtar, Citi's Indonesia Country Business Manager who flew from Jakarta to Bali for this.