Citi Awarded Colliers FM's Staff

(Left to Right) Yusuf Rahmad Basuki, Aris Susnanto,
Dyah Ita, Handoko Hartanto (Citi's Asset Manager),
Made Ardi Arta, and Parjono (Alex)

Handoko Hartanto, Citi's Asset Manager, on behalf of Michael S. Tanuhendrata, Citi's CRS Indonesia Country Head awarded six Colliers FM's staff with PRIDE Award and Extra Mile Achievement Appreciation. The PRIDE Award is a Regional (Asia Pacific) award, and the Extra Mile Achievement Appreciation is a national (Indonesia) award. Handoko presented the awards at Colliers FM Monthly Gathering on Friday 25 July 2008 in Jakarta. The recipients of the awards are Adhe Dandy Yulianto and Dyah Ita Susetyaningtyas receive the PRIDE Award, Parjono, Yusuf Rahmad Basuki, Aris Susnanto and Made Ardi Arta receive the Extra Mile Achievement Appreciation.

Adhe is awarded the PRIDE Award for his major effort and personal sacrifices in coordinating M&E work in three major branches refurbishment and infrastructure improvement at Citi Tower. Dyah is awarded for the effort and personal sacrifices for the Kebon Jeruk branch refurbishment and the Jamsostek major electrical work.

Parjono, Yusuf, Aris and Ardi receive the Extra Mile Achievement Appreciation for their excellent initiatives and dedication as proven many times within the Citi CRS operation.

Colliers FM is proud that once again our client recognizes our staff great characters.

Citi Wins 2008 Mystery Shopper's Survey - Colliers FM Receives Appreciation

Citi recently won a Mystery Shopper's Survey conducted by Infobank magazine and MRI (Market Research Indonesia), and was recognized with a 2008 Banking Service Excellence Award. The results were based on Mystery Shopper Surveys of 19 leading banks in Jakarta, Surabaya, and Makasar. The banks were rated on customer service, branch design, ATM facilities, and quality of electronic/mobile banking services. The results were published in Infobank magazine's May 2008 issue.

With branch design and ATM facilities part of the survey, it is obvious that facility management services was one of the support functions that helped Citi to win this award and Citi's Asset Manager, Handoko Hartanto appreciates Colliers FM’s role in this.

Citi Appreciates Colliers’ FM Staff’s Dedication

Citi's Indonesia Asset Manager, Handoko Hartanto appreciated the dedication of three Colliers FM staff: Alex (Parjono), Didik Maryanto and Adhe Dandy Yulianto. They all worked overtime even during weekends to solve problems at Citi's facilities and critical environment.

Parjono, or Alex as we call him, once again showed his reliability by sacrificing his weekend for work. During a training session on Saturday, 21 June 08, our Helpdesk received a service request from Citi's branch at Wisma Prima Tendean, Jakarta related to problems whereby some computer monitors in certain area of the building were flickering simultaneously. Alex found that the problem was caused by electromagnetic fields generated by a large outdoor unit located nearby. In doing so, Alex had to spend his entire Saturday to solve the problem.

At the same time, Alex also assisted our staff in Surabaya, Eko Romadhoni, to solve a problem in Surabaya remotely. Citi's Basuki Rachmat branch in Surabaya had a power outage. Eko in Surabaya coordinated with Alex and within less than one hour together they managed to solve the problem.

Didik Maryanto and Adhe Dandy Yulianto worked until 12.00 midnight on Friday, 20 June 08 to supervise a vendor to solve aircon problem in one of Citi's critical environments at its headquarters in Jakarta. Even though Adhe worked until 12.00 midnight on Friday, Adhe started working at 09.00 the next morning on Saturday 21 June 08 to monitor the results of the work.

During the weekend of 22 June 08, Didik also helped solving a power outage at Citi's Sunter branch in Jakarta, whereby Didik managed to solve the problem without any effect to Citi's operation.

We are proud of the character of our staff. Colliers’ FM appreciated each of them with Character recognition in June 2008.