Citi Wins 2008 Mystery Shopper's Survey - Colliers FM Receives Appreciation

Citi recently won a Mystery Shopper's Survey conducted by Infobank magazine and MRI (Market Research Indonesia), and was recognized with a 2008 Banking Service Excellence Award. The results were based on Mystery Shopper Surveys of 19 leading banks in Jakarta, Surabaya, and Makasar. The banks were rated on customer service, branch design, ATM facilities, and quality of electronic/mobile banking services. The results were published in Infobank magazine's May 2008 issue.

With branch design and ATM facilities part of the survey, it is obvious that facility management services was one of the support functions that helped Citi to win this award and Citi's Asset Manager, Handoko Hartanto appreciates Colliers FM’s role in this.