Client Took Time To Appreciate - Dependability - Didik & Fariz

Early in April 2008, Fariz Rinosky (Fariz), Didik Maryanto (Didik) and our client, Handoko Hartanto, Citi's Asset Manager, met with Citi's CMB SCOO, Mr. Umang Moondra, at his office. He requested that the carpet in his office be replaced as it is still dirty despite the regular cleaning performed. Our team handled this service request quickly under Handoko's guidance. The budget was checked, the funds were available, and Handoko gave us the go-ahead.

Didik coordinated a carpet vendor and, over the weekend (5 April 08), the work was done and completed. Didik took full charge of the coordination including supervising the work during the weekend himself.

On Tuesday, 8 April 08, Fariz and Didik did some measurement work on the corridor close to Mr. Moondra's office. He was in a meeting at the time. To the team's surprise, he came out from the meeting to thank Fariz and Didik for the carpet work and to say 'a job well done'. Noone has ever intentionally come out from a meeting to express their appreciation for our work.

Didik’s and the team's quick response and dependability were the reason for this client's satisfaction.

Client’s First – Availability – Saepul Perdanaputra

Saepul Perdanaputra, or Ipul as we call him, is our Supervisor at DBS. His assignment is to focus on DBS Indonesia Headquarters at Permata Plaza. He is the one coordinating and supervising vendors’ work, and for high response work, performs the work as needed himself. Ipul is highly skilled, has a long experience in Colliers FM, and has been working for a number of clients before his assignment at DBS.

At DBS, we have just started in Jan 08, Ipul is facing a big challenge, with a high client's expectation. With Colliers FM staff on-site, everyone at DBS wants their enquiry to be completed in no time, regardless of the urgency of the work. Basically everything is urgent regardless of the type of work as agreed in the agreement. Ipul understands that it takes time and customer satisfaction is the priority.

Ipul attended to every enquiry promptly, even if the enquiry is not urgent according to the agreement. Often he works late, and he often comes on Saturday or Sunday to work to follow up enquiries which actually can be treated as not urgent, and thus, according to our Service Level Agreement, can wait. Once, Ipul had a fever but he still reported to work to complete some outstanding issues.

We have received many compliments from DBS on Ipul's quick response, great character and his attitude. In March 08, Ipul was awarded Colliers FM Employee of the Month.