Client Took Time To Appreciate - Dependability - Didik & Fariz

Early in April 2008, Fariz Rinosky (Fariz), Didik Maryanto (Didik) and our client, Handoko Hartanto, Citi's Asset Manager, met with Citi's CMB SCOO, Mr. Umang Moondra, at his office. He requested that the carpet in his office be replaced as it is still dirty despite the regular cleaning performed. Our team handled this service request quickly under Handoko's guidance. The budget was checked, the funds were available, and Handoko gave us the go-ahead.

Didik coordinated a carpet vendor and, over the weekend (5 April 08), the work was done and completed. Didik took full charge of the coordination including supervising the work during the weekend himself.

On Tuesday, 8 April 08, Fariz and Didik did some measurement work on the corridor close to Mr. Moondra's office. He was in a meeting at the time. To the team's surprise, he came out from the meeting to thank Fariz and Didik for the carpet work and to say 'a job well done'. Noone has ever intentionally come out from a meeting to express their appreciation for our work.

Didik’s and the team's quick response and dependability were the reason for this client's satisfaction.