Water Problem - Between the Landlord and the Tenant - Amron K. Wahyudi

In Facility Management, we also do Residential Facility Management, we manage the repair & maintenance of houses of our clients, typically multinational corporations. One of the clients we have is Hess, an oil company. They have a number houses occupied by their expats in Jakarta.

One of the tenant was the Fell family. The house is located in Cipete Area, South Jakarta and the lease was just been renewed. The house had been having problem with the water pressure, which was not stabil. It surely was not convenient for anyone taking a shower or doing kitchen work.

As the lease was being renewed, the tenant, who is an Engineer by profession, asked the landlord to add a booster pump in the water reticulation system to solve the problem. The landlord agreed and he installed the booster pump.

Apparently the water pressure was still not stabil after the booster pump was installed. As Colliers FM manages the house, the tenant asked for our help at 7th August 2007. With the given condition, Amron K. Wahyudi, our Account Manager and Achmad Chotib, our Chief Engineer analyzed the problem, and come up with a solution to install a pressure tank. The tenant wasn't convinced that it would solve the problem, insisting that the booster pump should be the answer and it should had been working.

Even worse, the lease agreement said that capital expenditures like installing a pressure tank should be borne by the landlord. The landlord, had already spent a lot with the booster pump, didn't agree with our proposal at all.

Amron didn't give up, he continuously tried to talk to the landlord and the tenant explaining the reason behind our proposal and what we have experienced before in other houses that we managed. It was a difficult task as from a layman's point of view, our is not something can can easily be understood. Meanwhile, the water pressure instability was still creating a lot of problem for the tenant.

With his finesse in dealing with people, Amron managed to convince both the landlord and the tenant. The pressure tank was installed at 10th Sept 07, fully paid by the landlord.

Guess what? Problem solved.

In her e-mail, Mrs. Fell wrote: "Thank you so much for fixing our water problems. It is great to be able to take a warm shower now. We also can use 2 showers at the same time and have enough water. It has helped with our time schedule especially in the morning. Thanks so much".

We are in Facility Management service. We facilitate our clients' life.