Idul Fitri Big Holiday - A Big Working Day - Tri Yuliantoro

It was Idul Fitri in 2005, the annual celebration day for Moslem after the fasting month. It is a big holiday for Indonesia, a day when everyone get together with their families. At the same day, there was a trouble at Citi's Semarang Branch, the city where Tri Yuliantoro is responsible for. There was a power failure at the branch.

Upon receiving the report, Tri went to the branch and found that the Automatic Transfer Switch fails. This equipment is suppose to automatically supply the electricity from the available generator set to the branch in the case of power failure from the PLN (State Owned Power Company). It happened that in that very day, the Idul Fitri, the ATS failed, thus there is no electricity at all to the branch.

Tri quickly coordinated the specialist vendor and technicians from PLN to come to the site to do whatever possible. This was surely not easy considering it was a big holiday. Luckily Tri managed to persuade them to come on-site and to do the work. They did what they can and it took them the whole day to provide a temporary solution whereby the electricity is on again at the second day. They still continued the work until the ATS is completely repaired and completed all the work necessary in the 4th day, which was still a holiday.

Tri Yuliantoro practically left his family during the time where he was supposed to be in a holiday with. The bank was closed but the ATM needs to be in a full function. Tri managed to minimize the business interuption so Citi can continue their service to their clients.

Citi appreciated Tri Yuliantoro's effort in this along with his good character which he shows on a daily basis in providing his service as part of Colliers FM. In mid 2006, Citi's Semarang Branch nominated Tri Yuliantoro in Citi' STAR Award representing Citi Semarang Branch. Tri is certainly not Citi's employee, whereby this Award is for. It showed the appreciation from Citi, as the client to a Colliers FM's staff.

We are all proud of it.